Terms & Conditions

Luxora Minerals Last updated: February 13, 2026

Article 1 – Identity of the Seller

Luxora Minerals is the commercial name operated by:

  • Stéphane COLLIN
  • Independent professional (Belgium)
  • Registered address: 158 avenue de Messidor, 1180 Brussels, Belgium
  • VAT number: BE 1007.749.430
  • Email: contact@luxoraminerals.com
  • Website: https://luxoraminerals.com

Luxora Minerals is a registered commercial denomination operated under Belgian law. These Terms & Conditions apply to all acquisitions made through this website.

Article 2 – Purpose and Acceptance

These Terms & Conditions govern all sales and acquisitions concluded remotely via the Luxora Minerals platform. By placing an order or initiating an acquisition, the client acknowledges having read and unreservedly accepted these Terms. Luxora Minerals reserves the right to update these Terms at any time. The version applicable to the client is the one in force at the time of the acquisition.

Article 3 – Nature of the Pieces & Representation

All gemstones and mineral specimens offered are unique natural pieces. Descriptions, measurements, provenance indications, and documentation are provided in good faith, based on available expertise and supplier information. Due to the natural nature of minerals and variations in screen calibration, slight differences in color perception or visual rendering may occur and shall not constitute a defect. Each specimen is presented individually and may not be considered interchangeable with any other piece.

Article 4 – Pricing, Taxes & Payment

  • All prices are indicated in EUR unless otherwise specified.
  • For deliveries within the European Union, the United Kingdom, and Switzerland, Luxora Minerals operates under a Delivered Duty Paid (DDP) model when explicitly stated, meaning customs duties and applicable VAT are included in the final price shown at checkout.
  • The price confirmed at checkout constitutes the final guaranteed price, unless otherwise specified prior to payment.
  • Full payment is required before dispatch. Ownership of the piece transfers to the client only upon full receipt of payment. Risk transfers to the client at the time of delivery.
  • Luxora Minerals reserves the right to refuse or cancel an order in the event of payment irregularity or suspicion of fraud.

Article 5 – Logistics & International Import Protocol

  • Each acquisition follows a security and verification protocol designed to ensure payment integrity and proper documentation.
  • A security and payment verification period of approximately 7–10 business days may apply before dispatch.
  • Estimated delivery timeframe is generally 15–21 business days, depending on destination and customs processing.
  • Shipments are carried out through specialized high-value carriers (such as DHL or FedEx) with tracking and insurance.
  • Luxora Minerals shall not be held liable for delays caused by customs authorities, carrier disruptions, or other circumstances beyond reasonable control.

Article 6 – Right of Withdrawal (EU Consumers)

In accordance with Directive 2011/83/EU and Belgian consumer law, private consumers residing in the European Union benefit from a 14-day right of withdrawal, starting from the day of receipt of the goods. To exercise this right, the client must notify Luxora Minerals in writing within the 14-day period.

Returned items must:

  • Be in their original condition.
  • Include all original documentation and laboratory certificates.
  • Have intact security seals (if applicable).

The client is responsible for return shipping costs unless otherwise agreed. Refunds will be processed within 14 days after receipt and inspection of the returned item.

Article 7 – Return Conditions & Security Integrity

Due to the high-value and unique nature of the pieces:

  • Each specimen is documented through high-resolution photographic and/or video archiving prior to dispatch.
  • Any tampering with security seals or damage to original documentation voids return eligibility.
  • Personalized, custom-cut, or specifically commissioned pieces are exempt from the right of withdrawal, in accordance with Article VI.53 of the Belgian Code of Economic Law.
  • Luxora Minerals reserves the right to refuse a return if the integrity of the piece is compromised.

Article 8 – Limitation of Liability

Luxora Minerals shall not be liable for indirect damages, loss of opportunity, or financial losses beyond the purchase price. Liability is limited to the amount paid for the specific acquisition. Luxora Minerals shall not be held responsible for events of force majeure, including exceptional customs inspections, carrier disruptions, or international transport delays.

Article 9 – Data Protection

Personal data collected during acquisitions is processed in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR). For detailed information, please refer to the Privacy Policy available on the website.

Article 10 – Severability

If any provision of these Terms & Conditions is declared invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.

Article 11 – Governing Law & Jurisdiction

These Terms & Conditions are governed exclusively by Belgian law. Any dispute relating to the interpretation, validity, or execution of these Terms shall fall under the exclusive jurisdiction of the courts of Brussels, Belgium.